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Quite simply, your
business relies day-in
and day-out on your
computers and other
technologies. A
failure in any of
these systems can
cause you to miss
deadlines, be unable
to run your office,
cause inconvenience,
stress and even cause
you to lose customers.
Mayrand Computer
Services offers this
agreement to help ease
your concerns and have
the help you need to
stay running and
productive as quickly
as possible.
Definitions
& Terms:
Hours
of availability:
Services are offered
Monday – Friday from
9:00 AM to 5:00 PM.
If you need service
outside of these
hours, the per-hour
rate is $150 with
minimum of two hours
required. Agreement
hours cannot be used
for after-hours
service.
Service
Hours Purchasing:
This agreement is
based on pre-purchased
blocks of time. The
minimum amount of time
that needs to be
purchased is 10 hours.
If you would like to
purchase more time, it
can be done in 5-hour
blocks at a discounted
rate. After
pre-purchased blocks
have been used,
additional time may be
purchased in 5-hour
blocks at the $120
rate.
Block
Hours Pricing:
Service hours with
36-hour business day
on-site service
response are priced
and discounted as
follows:
| 10 Hour
Block |
$130.00 per
hour |
$1300.00 |
Non Discounted |
| 15 Hour Block |
$120.00 per
hour |
$1800.00 |
Discounted |
| 20 Hour
Block |
$110.00 per
Hour |
$2200.00 |
Discounted |
If you should use up
your time in the
middle of a service
call, the extra time
will be billed at the
non-discounted rate.
Service
Coverage:
This agreement covers
the time needed to
diagnose and repair
hardware, software,
networks and other
IT-related equipment.
Replacement
Parts:
Replacement parts will
be provided on a
best-effort
basis. Some
replacement parts may
be refurbished (common
in the industry).
Service
Requests:
A request for service
should be made via
telephone to
603-817-7572.
Service
Response:
This agreement
provides on-site
service response
within 36 hours during
the hours of
availability. Response
to telephone inquiries
should be within 4
hours, again during
the hours of
availability.
Calculation
of Used Hours:
On-site service hours
are calculated from
the point a service
person arrives at the
customer site through
completion of the
service visit in
half-hour increments.
There is a one-hour
minimum for any
on-site service
visits.
Calculation
of Travel Time:
Travel time is
calculated at one-half
service time. This
means that each hour
of pre-paid service
time is worth two
hours of travel
time. The time
is calculated from
point-to-point and is
round trip. Travel
time will be
subtracted from the
block of prepaid
service time.
Warranty
Repairs:
Mayrand Computers
Service can perform
warranty repairs.
Apple's warranty onluy
covers parts and
installation labor, it
does not cover travel
time or on-site time.
Service
Agreement Interval:
Pre-purchased time is
valid for one year.
Unused time cannot be
carried over to the
next year. The
one-year period starts
on the date the
agreement is signed.
Terminating
Agreement:
This agreement can be
cancelled. Canceling
the Agreement must be
in writing. Any
remaining hours will
be credited back at
one-half their
purchased value.
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